> ## Documentation Index
> Fetch the complete documentation index at: https://docs.limejourney.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Welcome to Lime Journey - Open Source Customer Engagement Platform

<img className="block dark:hidden" src="https://github.com/user-attachments/assets/f1029772-8a02-43a0-b2f1-5598c53b30e5" alt="Hero Light" />

<img className="hidden dark:block" src="https://github.com/user-attachments/assets/f1029772-8a02-43a0-b2f1-5598c53b30e5" alt="Hero Dark" />

## What is Lime Journey?

Lime Journey is an open-source customer engagement platform that helps businesses elevate their communication strategy. Our platform enables you to:

<CardGroup cols={2}>
  <Card title="Real-time Segmentation" icon="filter" href="/essentials/segments">
    Create dynamic customer segments that update automatically
  </Card>

  <Card title="Event Tracking" icon="chart-line" href="/essentials/events">
    Monitor customer interactions and trigger automated responses
  </Card>

  <Card title="Journey Builder" icon="route" href="/essentials/journeys">
    Design customer communication workflows visually
  </Card>

  <Card title="Template Management" icon="envelope" href="/essentials/templates">
    Create and manage reusable message templates
  </Card>
</CardGroup>

## Platform Overview

<Steps>
  <Step title="Collect Data">
    Track customer properties and events using our SDK or API
  </Step>

  <Step title="Create Segments">
    Group customers based on properties and behaviors
  </Step>

  <Step title="Design Templates">
    Create message templates with dynamic content
  </Step>

  <Step title="Build Journeys">
    Automate communication flows with visual journey builder
  </Step>
</Steps>